KORTA Terms of Service

Provider: MB "Unicorn Lab", legal entity code 303020071, Birbynių 15, LT-02121 Vilnius, Lithuania

Contact: labas@korta.app

In case of any discrepancy between language versions of these Terms, the Lithuanian version shall prevail.

  1. GENERAL PROVISIONS
    1. MB "Unicorn Lab" ("Provider", "we") has developed KORTA – a gift voucher sales management solution ("Solution") consisting of a web-based administration system and an embeddable website plugin. These Terms govern the use of the Solution by any business ("Client", "you") that registers and uses the Services.
    2. By accepting these Terms (by clicking "Sign" or otherwise confirming acceptance in the Provider's platform), the Client enters into a binding agreement with the Provider.
  2. DEFINITIONS
    1. Administration System – the gift voucher management dashboard accessible at https://my.korta.app.
    2. Plugin – the embeddable widget installed on the Client's website to enable gift voucher sales.
    3. Solution – the Administration System and Plugin together, including all related services.
    4. Gift Voucher – a digital voucher sold through the Solution, entitling its holder to redeem the Client's services.
    5. Commission Fee – the fee payable by the Client to the Provider per each Gift Voucher sold, as published on the Provider's Pricing page or confirmed separately during account setup.
    6. Working Day – any Monday to Friday, excluding public holidays in the Republic of Lithuania.
    7. Services – the services described in Section 3 of these Terms.
  3. SERVICES
    1. The Provider offers the following Services under these Terms:
      1. Administration System as a service;
      2. Plugin licence;
      3. Intermediary service for processing Gift Voucher payments.
  4. ADMINISTRATION SYSTEM
    1. Upon acceptance of these Terms, the Client is granted access to the Administration System to manage Gift Voucher offers, monitor sales, and customise voucher design.
    2. The Provider grants the Client a non-exclusive, non-transferable licence to use the Administration System solely for the Client's own gift voucher distribution activities.
    3. The Client is solely responsible for the accuracy and legality of all information presented in their Gift Vouchers.
    4. The Client must not use the Administration System to store, distribute or transmit content that is unlawful, harmful, threatening, defamatory, obscene, discriminatory, or otherwise illegal.
    5. The Provider reserves the right to suspend access without prior notice if the Client violates the above.
    6. The Client must keep login credentials confidential and notify the Provider immediately if credentials are compromised.
  5. PLUGIN LICENCE
    1. The Provider grants the Client a non-exclusive, non-transferable licence to use the Plugin on the Client's website solely for the purpose of selling Gift Vouchers.
    2. Plugin installation may be performed by the Provider for an additional fee agreed between the Parties.
    3. Without the Provider's prior written consent, the Client must not: reverse engineer, copy, modify or create derivative works from the Plugin; sub-license or transfer Plugin rights to third parties; or use the Plugin for any purpose other than Gift Voucher sales.
  6. PAYMENT PROCESSING
    1. All Gift Voucher payments are collected by the Provider on behalf of the Client.
    2. The Provider will transfer to the Client's designated bank account the full amount received for each Gift Voucher, minus the applicable Commission Fee, within 3 Working Days of receipt.
    3. The Client is the final seller of all Gift Vouchers and assumes full responsibility for fulfilling obligations to Gift Voucher holders. The Provider acts solely as a payment intermediary and assumes no liability for the Client's products, services, or voucher obligations.
    4. The Client is solely responsible for issuing invoices to Gift Voucher buyers in accordance with applicable law.
    5. If a refund must be issued to a Gift Voucher buyer, the Client is solely responsible for executing that refund. The Client has no right of recourse against the Provider for refunded amounts, except where the refund was caused by the Provider's fault.
  7. FEES AND PAYMENT
    1. The Commission Fee applicable to the Client is published on the Provider's Pricing page or confirmed separately during account setup. By using the Services, the Client agrees to the applicable Commission Fee.
    2. Payment processing fees charged by third-party payment providers (e.g., Stripe) are separate and additional — they are charged directly by the payment provider and are not included in the KORTA Commission Fee.
    3. The Commission Fee is earned upon each Gift Voucher sale, regardless of whether the voucher is later redeemed or refunded, except where the refund was caused by the Provider's fault.
    4. The Provider may change the Commission Fee by giving 90 days' written notice. The Client may terminate the Agreement within that period if they do not accept the new fee. If no objection is raised, the Client is deemed to have accepted the new fee.
  8. SERVICE LEVELS
    1. The Provider aims to keep the Administration System available 99.7% of the time per calendar month, excluding scheduled maintenance announced in advance.
    2. The Provider will acknowledge reported issues within 1 business hour during working hours (09:00–18:00 EET, Monday–Friday).
    3. Target resolution times:
      1. Critical issues (service fully unavailable): 24 hours
      2. Major issues (significantly limited functionality): 48 hours
      3. Minor issues (limited impact): 10 working days
    4. If the Provider fails to meet the uptime commitment, the Client is entitled to a service credit of 5% of the monthly fee per hour of excess downtime, capped at 50% of the monthly fee per calendar month.
    5. Issues should be reported to: labas@korta.app
  9. INTELLECTUAL PROPERTY
    1. All intellectual property rights in the Solution, Plugin, Administration System and related materials belong to the Provider or its licensors. These Terms do not grant the Client any IP rights beyond the limited licence expressly stated herein.
  10. CONFIDENTIALITY
    1. Each Party shall keep confidential the other Party's non-public business information and not disclose it to third parties without prior written consent, except as required to perform obligations under these Terms or as required by law.
  11. LIABILITY
    1. The Provider will not be liable for any indirect, special, or consequential losses (including lost profits or loss of reputation) arising from use of the Services.
    2. The Provider's total liability to the Client arising from or related to these Terms shall not exceed the total fees paid by the Client in the 12 months preceding the claim.
    3. The Client assumes full responsibility for results obtained using the Services and for all obligations arising from Gift Vouchers sold to third parties.
    4. Liability limitations do not apply in cases of gross negligence or wilful misconduct by either Party.
  12. TERM AND TERMINATION
    1. These Terms enter into force upon acceptance and continue indefinitely.
    2. Either Party may terminate the Agreement at any time by giving 14 days' written notice.
    3. Switching right (EU Data Act, Reg. (EU) 2023/2854): In accordance with applicable EU law, the Client has the right to initiate switching to another provider at any time. The Provider shall not require more than 2 months' notice to initiate the switching process. Upon completion of the switching process, the Agreement terminates. The Provider will make available all the Client's data in a structured, machine-readable format within 30 days of the end of the notice period, at no additional charge.
    4. Either Party may terminate immediately (with 3 days' written notice) if the other Party materially breaches these Terms and fails to remedy the breach within a reasonable time.
    5. The Provider may change these Terms at any time. If changes are to the Client's detriment, the Provider will give 30 days' notice before the changes take effect. If the Client does not object within that period, the changes are deemed accepted.
  13. DATA PROCESSING
    1. The processing of personal data in connection with the Services is governed by the Data Processing Agreement, which forms part of the Provider's Privacy Policy available at korta.app/privacy-policy.
  14. GENERAL
    1. Governing law: These Terms are governed by the laws of the Republic of Lithuania.
    2. Disputes: Any disputes shall be resolved by the competent courts of the Republic of Lithuania.
    3. Assignment: The Client may not assign rights or obligations under these Terms without the Provider's written consent. The Provider may assign its rights and obligations freely.
    4. Notices: Notices under these Terms are valid if sent by email and deemed received on the next Working Day after sending.
    5. Language: These Terms are available in multiple languages. In case of conflict between versions, the Lithuanian version prevails.
    6. Severability: If any provision is found unlawful or unenforceable, the remaining provisions continue in full force.
    7. Entire agreement: These Terms replace all prior agreements between the Parties regarding the subject matter herein.

MB "Unicorn Lab" | labas@korta.app | korta.app